In order to be able to place an order, it is necessary to create a customer account. Then all you have to do is put items in your shopping cart by clicking the "Add to Cart" button. Once in your basket, you can place an order by following the various stages of the ordering process (basket validation, address, delivery and payment). By validating your order, you accept the General Conditions of Sale of our site.

You can track your order from your customer account under the "My Orders" section. There you will have access to the list of your orders and their status. The tracking link will be sent by email as soon as the order is shipped. It will also be available in the details of your order.

We do not modify orders once they are confirmed, but we can cancel them, if still possible, so that you can place the order again.

Cancellation is only possible if the order is still awaiting preparation. Once the preparation has started, we are no longer able to intervene, and the order will be shipped.

If you have not received a confirmation email, we advise you to check your junk or spam folder. If it's not there, please don't hesitate to contact us using the contact form. We will then verify that your order has been properly recorded and provide you with information regarding your order.

If one of your items is missing, please contact our customer service team as soon as possible so that we can make the necessary arrangements.

We are truly sorry that you received a defective item. To resolve this issue as quickly as possible, we invite you to contact our customer service and provide them with photos of the concerned item.

We are committed to resolving issues related to an incorrect item as promptly as possible. If this happens, we invite you to contact us as soon as possible and return the concerned item by initiating a return request through your customer account to receive a refund. You will need to provide us with:

• photos of the concerned item,
• the label or product reference,
• the invoice (optional).
  Of course, we will also refund the shipping costs if the delivery was paid for, once we have received your package.
  Every returned item will be inspected upon arrival. If our quality control team deems that the return conditions are not met (for example, if tags have been removed or the item shows signs of wear), and we are unable to restock it, the return will not be accepted, and it will be sent back to you at your expense.

Delivery is made with:

• Mondial Relay (at relay point) - Free from €79 in France and Belgium
• Colissimo home delivery - without signature - 6.95€ in France
• Chronopost - express delivery - 7.50€ in France

For other countries, we invite you to consult the shipping policy

Delivery times are 2 to 4 days for standard delivery, after the package has been shipped. For international deliveries, it's between 3 to 5 days depending on the country, after the package has been shipped.

In case of a delivery issue due to:

• the loss of your package,
• the non-delivery of your order despite a tracking number indicating that the order has been delivered,

Please contact us so that a claim can be filed with the carrier.

Once the carrier has completed the investigation following the claim, an email will be sent to you informing you either:

• that your order will be compensated because it was recognized that a problem occurred during delivery,
  or
• that the investigation confirms that your order was indeed delivered to the specified address.

In both cases, a solution will be provided to you.

Please be assured that if this situation arises, we can resend your order as soon as it arrives back at our warehouse.

To do this, do not hesitate to contact us through the contact form, specifying the desired re-shipping address. If you prefer a refund for the order, we invite you to also mention this in the email.

Yes, customers from the United Kingdom may be subject to taxes and import duties on their orders. Due to recent changes in post-Brexit customs regulations, additional fees may be applied to your parcel upon its arrival in your country. These fees vary depending on the value of the goods and the applicable tax laws.

Taxes and import duties are determined by the customs authorities of your country. We recommend consulting local customs services or contacting your customs office for specific information on current rates.

No, taxes and import duties are not included in the total amount of your order. These additional fees will be the responsibility of the customer and must be settled directly with the customs authorities of your country.

Unfortunately, we cannot cancel orders due to taxes or import duties. By placing an order on our website, you accept responsibility for these potential additional fees. We encourage you to thoroughly understand local customs regulations before finalizing your purchase.